Depending on your description, the decision you gained appears to generally be a rip-off. Telus can take customer safety pretty seriously, and we wish to assure you of the next:
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Hi there RoHo_ and many thanks for your time and efforts, our group will be joyful to investigate this with you. We are going to need to have more information about your account so we will send you A non-public message shortly, many thanks!
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I'm searching for the telephone copyright to speak to your consultant and thinking whenever they are available in the weekend. I want to make payment arrangements and made an effort to on chat, having said that they advised me I must contact.
I also are already hoodwinked into signing up with them - mobile, internet and residential safety. Was informed my cell will not likely boost if I enhance (Wrong, which I ought to have known better however the rep saved insisting just after inquiring various times). Household safety is simply not necessary for me, though the worsted Portion of it is always that It is actually not something which is trusted. My lock that's supposed to unlock that has a passcode refuses to operate. The installer arrived back to fix it but it really worked two times right after he reset it then not given that. Then if the internet goes out it truly is worthless, in terms of I am able to see It is offline then.
I just obtained the same simply call. She explained her name was Jennifer Smith (she experienced a thick accent. suitable!) and had our telus acct number. She explained she'd upgrade the koodo mobile acct plus the telus house service account for your loyalty reward. She requested for any $20 a single time set up charge.
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Introducing genuine auto-dial callers (like your doctor’s Business office for appointment reminders, or your son or daughter’s school) for your permitted checklist are going to be critical – as these calls would normally never ever get through.
The TELUS group acknowledges that our do the job spans numerous Territories and Treaty places and we're grateful for the normal Understanding Keepers and Elders that are with us today, whoever has long gone prior to us as well as the youth that inspire us.
TELUS launched our well-liked and free of charge Phone Regulate aspect available for house cellphone and wireless postpaid customers nationally. Assisting block the vast majority of automobile-dialed calls from reaching customers.
So inefficient. An e mail would get the concept throughout a great deal a lot easier. The following agent claimed sorry and will reverse the last thirty day period’s demand and cancel it. The subsequent thirty day period An additional $seven. Sigh. On the cellphone all over again more than 1-one/two hour. The second representative was defending her employer and implying I used to be Completely wrong. Just charge me the $340 and end the $seven monthly bill and cancel the digital camera, I begged her, after which you can I ended the call. She left a concept declaring she simply cannot continue Together with the cancellation considering the fact that I hung up. At this stage I’m feeling physically ill from it. I contact once again… 45 minutes. Remember to, just conclusion this marriage now. Finally another agent assured me it would be cancelled. In total, more than eleven hours around the telephone given that February making an attempt to cope with the camera return. It felt like punishment… as if I’m the enemy - after spending around $forty,000 with Telus through the years and in no way when complained. I’m extremely patient and well mannered. My request was so easy. The whole detail was designed painfully challenging and prolonged for months.
I am endeavoring to renew my internet service after the 2 calendar year contract expired. We also have standard cable which I never use and want to remove. It is unattainable To accomplish this online, along with the phone number for support is quite properly concealed. I ultimately bought it from the reseller. I called the amount, and listened to AI consider for getting me to do it on the web, but you can't cease using a service on the internet.
Was once the chief and the reason I are a loyal Telus custiomer For several years. But This really is about to alter!!